For all issues dealing with: ticketing, emails, not receiving a confirmation email, or anything dealing with a transaction, etc please use our customer support portal and enter a support ticket via our site:

Customer service is also available via telephone between the hours of noon (12 pm) and 6 pm, Monday to Friday. The weekend hours mirror those of our ticket office, 10 am to 3:30 PM. Please call 877-train-ride (877-872-4674).